STUDIO POLICIES

RESPECT THE COMMUNITY

We ask that you treat the community with respect. This includes all other participants and guests inside our four walls and people and the property in the neighborhood.

RESPECT THE EQUIPMENT

We ask that you are careful with the equipment and clean off your station when you are done using only the supplied cleaning solutions. This ensures that our equipment remains in good condition, and does not void any warranties. We also deep clean and maintain the equipment regularly.

RESPECT YOUR INSTRUCTOR & CLASS PROGRAMMING

We expect that you respect your instructor and their programming. However, do not do anything that you feel unsafe doing and ask for modifications when necessary. We encourage modifications, but, we do not permit doing your own exercises or variations of an exercise out of turn. This is not only out of respect for your instructor, but also out of respect for the rest of the class and everyone's safety. If you have concerns over this policy, please email us at help@graduatepilates.com, we are happy to explain further.

NO SHOES IN THE EQUIPMENT AREAS & GRIP SOCKS REQUIRED

No street shoes shall be worn in the equipment areas (Instructors may wear clean shoes) No shoes of any kind are allowed on the equipment. Grip socks are required to participate--no exceptions. We have affordable options onsite for purchase or you can bring your own. If you cannot afford to purchase a pair and did not bring a pair with you, please notify your instructor and we will our best to help. This is for your safety and the sanitation of the equipment.

ALL PERSONAL BELONGINGS SHOULD BE PLACED IN A CUBBIE

Our training space is limited and we need the area free of personal items. We have cubbies for your personal property. If you must bring your phone or keys to your station, there is a phone holder on your chair to place them in.

NO PHONE USE IN CLASS

We prefer you place your phone in a cubbie, however, we understand that it is sometimes necessary to have your phone nearby for work and/or family so have a space for you to secure your phone at your station. We ask you to place your phone on silent and if you need to use your phone for any reason (even a quick text), we require that you excuse yourself and step to the lockers or outside.

NO PHOTOS OR FILMING DURING CLASS

There is absolutely no filming or photography during group class by participants, unless explicit permission has been given by your instructor. We understand social media is a big part of our lives, but it is important that there are limited distractions for safety.

You are welcome take a photo before or after class. If you seek to take videos or photos during self-practice, please seek permission from the staff onsite and we ask that you do not include anyone in your media without their permission.

Graduate Pilates employees may take videos or photos from time to time. If you do not wish to be included in these, please email us at help@graduatepilates.com

RESPONSIBILITY FOR NOTIFYING INSTRUCTOR OF INJURIES OR LIMITATIONS

It is your sole responsibility to let your instructor know if you have any doctor's restrictions, injuries or limitations--every time, regardless of whether you have been explicitly asked. This includes pregnancy. If you do not want to share this publicly, please pull the instructor aside and let them know you prefer to keep your condition private.

LATE CANCELLATION / NO SHOW PENALTIES

Important: Your late cancellation window is determined by how you book. Please see below and reach out to us via email at hello@graduatepilates.com if you have any questions.

We offer a 6 hour window for all group classes when booking direct with Graduate Pilates. Any cancellation within 6 hours of your scheduled class will result in loss of credit(s.) We offer a 12 hour window for all Private lessons. Any private lesson cancelled within 12 hour window will result in loss of credit(s.)

When booking through Class Pass, there is a 12 hour window for all group classes with their own set of penalties. This is a Class Pass policy and any questions regarding late cancels when booking through Class Pass should be directed to their customer service. If you incur late cancel or no show fees, those go to Class Pass, not to us. We are not able to reverse any late cancellation penalties when booking is through Class Pass.

LATE ENTRY

We ask you arrive 5 minutes before class starts to settle in and ensure you can access our secure building. Please enter in the lower level door on the side of the building (look for the dumpster as a reference point.) Here is a video: https://www.youtube.com/shorts/EGQae9p2NqE.

If you arrive and you have not receive a code to enter via email, please be patient and our instructor will keep an eye out to let you in. If you are waiting for more than 2 minutes, please text 615-613-6142.

You are considered late if you arrive 5 minutes past the start time of class. After 5 minutes, your spot will be released to the waitlist or drop ins.

If there is still a spot available, we allow you to enter up to 10 minutes late. After 10 minutes, you may not enter and will be considered a late cancellation. If you missed class due to an emergency, please be safe, and email help@graduatepilates.com and we return your message within 24 business hours.

LIABILITY WAIVER REQUIRED TO PARTICIPATE

We require you sign our waiver in order to participate in services. By entering the facility or participating in any Graduate Pilates, LLC service without signing a waiver, you acknowledge and agree that you are voluntarily accepting all risks and agreeing to all studio policies, terms, and liability waiver provisions as if you had signed them.

RETAIL GOODS RETURN POLICY

All sales are final on socks, undergarments, and food/beverages.

All other items returned in unused/new condition can be returned for a full refund to original payment within 60 days of purchase with proof of purchase.

All other items returned in unused/new condition can be returned for studio credit to within 120 days of purchase with proof of purchase.

Any defective items can be returned for a full refund to original payment within 90 days of purchase with proof of purchase.

Any defective items can be returned for studio credit within 180 days of purchase with proof of purchase.

UPDATE TO POLICIES

Graduate Pilates reserves the right to update policies at any time with notice.

PLEASE EMAIL HELP@GRADUATEPILATES.COM WITH ANY QUESTIONS.

GRADUATE PILATES STUDIO POLICIES

STUDIO POLICIES