Privacy Policy

Last Updated: May 8, 2026

Graduate Pilates, LLC d/b/a Graduate Pilates (“Graduate Pilates,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, use our services, communicate with us, or interact with our studio.

By using our website, booking services, purchasing products, or participating in services provided by Graduate Pilates, LLC, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Date of birth

• Emergency contact information

• Payment and billing information

• Account login information

• Membership details and purchase history

• Health or injury information voluntarily disclosed for participation purposes

• Communications with us

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

HOW WE USE YOUR INFORMATION

We may use your information to:

• Provide and manage memberships, classes, and services

• Process payments and billing

• Communicate regarding bookings, schedules, and account matters

• Provide customer support

• Improve our services, website, and customer experience

• Send marketing, promotional, or studio updates

• Maintain studio safety and security

• Comply with legal obligations

• Enforce our agreements and policies

TEXT MESSAGES & EMAIL COMMUNICATIONS

By providing your phone number or email address, you consent to receive communications from Graduate Pilates, LLC, including:

• Booking confirmations

• Schedule updates

• Billing notices

• Customer service communications

• Promotional and marketing messages

Message and data rates may apply. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

PAYMENT INFORMATION

Payments are processed through third-party payment processors. Graduate Pilates, LLC does not store full credit card or banking information on its own servers unless otherwise stated.

We take reasonable measures to protect payment information but cannot guarantee absolute security of electronic transmissions or storage systems.

PHOTOGRAPHY & VIDEO

Our facilities may use video surveillance for security and operational purposes.

You may also be photographed or recorded during classes, events, or while on the premises. Media captured at Graduate Pilates locations may be used for marketing, advertising, social media, educational, or promotional purposes without compensation, unless otherwise prohibited by law.

If you do not wish to appear in marketing materials, you must notify us in writing by emailing help@graduatepilates.com before participating in services where photography or filming may occur.

HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted third parties as necessary to operate our business, including:

• Payment processors

• Scheduling and booking software providers

• Marketing and email service providers

• Website hosting providers

• Legal, accounting, or insurance professionals

• Government authorities when required by law

We may also disclose information if necessary to:

• Protect the rights or safety of Graduate Pilates, LLC or others

• Investigate fraud, misuse, or policy violations

• Comply with legal obligations or court orders

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only as long as reasonably necessary for business, legal, tax, safety, or operational purposes.

Graduate Pilates, LLC may retain records as required or permitted by applicable law.

YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of certain marketing communications

To submit a request, contact us at help@graduatepilates.com.

We may need to verify your identity before processing requests.

TENNESSEE RESIDENTS

Graduate Pilates, LLC operates in Tennessee and will comply with applicable privacy laws, including the Tennessee Information Protection Act (“TIPA”), where applicable.

CHILDREN’S PRIVACY

Our services are not directed toward children under 16 without parental consent.

If a parent or guardian believes a child has provided personal information without consent, please contact us at help@graduatepilates.com so we may remove the information where appropriate.

THIRD-PARTY WEBSITES & SERVICES

Our website or communications may contain links to third-party websites or services. Graduate Pilates, LLC is not responsible for the privacy practices or content of third-party sites.

CHANGES TO THIS PRIVACY POLICY

Graduate Pilates, LLC may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

Your continued use of our services after updates are posted constitutes acceptance of the revised Privacy Policy.

CONTACT US

If you have questions about this Privacy Policy or your personal information, please contact:

Graduate Pilates, LLC
3250 Dickerson Pike, Suite 003
Nashville, TN 37207
help@graduatepilates.com